Guarantee, Warranty, Returns & Refunds Policy

Effective Date: 03/09/2024

Last Updated: 25/02/2025

At LJ Global Trade Pty Ltd, we are committed to providing high-quality products and services. This Guarantee, Warranty, Returns & Refunds Policy complies with Australian Consumer Law (ACL) under the
Competition and Consumer Act 2010 (Cth).

1. Your Rights Under Australian Consumer Law (ACL)

Under ACL, all goods sold by LJ Global PTY Ltd come with automatic consumer guarantees that:

The product is of acceptable quality (safe, durable, and free from defects).

The product matches its description and functions as intended.

The product is fit for purpose and meets consumer expectations.

You may be entitled to a refund, replacement, or repair if:

The product is faulty or defective.

The product does not match its description.

The product fails within a reasonable time under normal use.

Consumer guarantees cannot be excluded under Australian law.

2. Warranty Coverage

We offer manufacturer’s warranty on eligible products, covering:

Manufacturing defects or faults.

Performance issues not caused by misuse or external factors.

What’s Not Covered?

Normal wear and tear.

Accidental damage or misuse.

Modifications or unauthorized repairs.

Failure to follow product care instructions.

3. Returns & Refunds Policy

You may request a return or refund if the product:

Arrives damaged or faulty.

Is incorrect or different from what was ordered.

Has a major defect that affects its use.

Non-Returnable Items

Perishable goods (e.g., food, honey) cannot be returned unless defective.

Clearance or final sale items are non-refundable unless faulty.

4. How to Request a Warranty Claim, Return, or Refund:

Contact Us

Email: [email protected]

Phone: +61 451 169 822

Address: Level 4, 301 Hampshire Rd, Sunshine VIC 3020 Australia

Provide Details

Order number & purchase date.

Description of the issue.

Photos or videos of the defect (if applicable).

Return the Product (If Required)

We may require the item to be returned for inspection.

Return shipping is covered for faulty or defective products.

5. Refund & Replacement Process

Approved refunds will be processed within [7] business days to your original payment method.

If applicable, we may offer store credit or an exchange.

Refunds exclude shipping costs, unless the item is faulty.

6. Changes to this Policy

We may update this Guarantee, Warranty, Returns & Refunds Policy at any time. Please check our website for the latest version.

For any questions, please contact us at [email protected].